Returns & Refunds

Cancellations and Returns

Customers may cancel or return their order within 45 days of delivery.
To request a return, please email returns@houseofstoves.com quoting your order number and the date received.

Returned products must:

• Be unused, uninstalled, and in their original packaging
• Be in a saleable condition with no damage or marks

The customer is responsible for the cost of return shipping, which is charged at standard national courier rates.
If you require collection, we can arrange this and deduct the cost from your refund.

Refunds are processed within 14 days of receiving and inspecting the returned goods.
Refunds will be made to the original payment method.

Please note:

• Spare parts, painted items, and special-order products are non-returnable.
• Any product that has been installed or used cannot be accepted for return.
• A 15% restocking fee may apply to certain large or custom products.

If your item arrives damaged or faulty, please notify us immediately. We will repair, replace, or refund in accordance with your warranty rights.

Our Returns Policy 

Return window: 45 days from delivery

Return method: By post or in-store

Return cost: Customer responsibility

Refund time: Within 14 days after goods are received

For more details or assistance, contact us at returns@houseofstoves.com